2022 Rogers Communications outage

On July 8, 2022, Canadian telecom provider Rogers Communications experienced a major service outage; it affected Rogers’ cable internet and cellular networks, including subsidiary brands Rogers Wireless, Fido, and Chatr. It also impacted internet service providers with wholesale access to the Rogers network, such as TekSavvy, as well as various other information systems nationwide that rely on the Rogers network, including Interac and some federal government services. Multiple international web monitoring companies observed the outage.

Rogers had begun to slowly restore service that evening, but CEO Tony Staffieri stated there was no estimated time for when services would become fully operational again. The next day, Rogers stated that it had restored service to the “vast majority” of its customers; however not all service has been restored across the country.

A report by Cloudflare suggested that the outage was due to internal, rather than external, causes. It identified spikes in BGP updates, as well as withdrawals of IP prefixes, noting that Rogers was not advertising its presence, causing other networks to not find the Rogers network. As of the day after the outage, the cause remained unknown. Public Safety Canada stated that it was not a cyberattack. The outage was later said to be caused by a maintenance upgrade that caused routers to malfunction.

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